top of page
Binder & Bow
Binder & Bow
Privacy Policy
Effective Date: July 2026
Last Updated: July 2026
1. Who we are
Binder & Bow, Inc. ("Binder & Bow," "we," "our," or "us") develops software that supports organizations throughout the funding lifecycle.
Our products include Capture, Govern, Deliver, and any additional products, applications, websites, or services that Binder & Bow may make available from time to time (collectively, the "Platform").
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, create an account, or use the Platform.
For account information collected through the Platform or our website, Binder & Bow acts as the data controller.
For organizational information uploaded by customers into their workspaces, Binder & Bow acts as a data processor, processing that information only on behalf of the customer organization and in accordance with its instructions.
2. Information We Collect
Account Information
When you create an account or subscribe to the Platform, we may collect:
-
Name
-
Email address
-
Organization name
-
Job title (where provided)
-
Billing and subscription information
-
Account preferences
-
Communications with our support team
This information is used to create and manage your account, administer subscriptions, provide customer support, and communicate with you about the Platform.
Organizational Information
Customers may upload documents and information into their organization's workspace.
Depending on the products being used, this information may include proposals, evaluations, donor and funder communications, strategy documents, program information, evidence, reports, meeting notes, portfolio information, governance materials, and other operational content.
This information remains the property of the customer organization.
Binder & Bow processes organizational information solely to provide the services requested by the customer.
Customers are responsible for ensuring they have the necessary rights and permissions to upload information into the Platform.
Website Information
When you visit our website, we may automatically collect limited technical information such as:
-
IP address
-
Browser type
-
Device information
-
Pages visited
-
Referring website
-
General usage information
This information helps us understand how our website is used, improve performance, maintain security, and enhance the user experience.
3. How We Use Information
We use personal information to:
-
provide access to the Platform;
-
administer subscriptions and billing;
-
authenticate users;
-
respond to enquiries and provide customer support;
-
maintain, improve, and secure the Platform;
-
communicate service updates and important notices;
-
comply with legal and regulatory obligations.
We process organizational information only to deliver the services requested by our customers.
4. Organizational Data
Organizational information uploaded into the Platform is stored within each customer's secure workspace.
Binder & Bow processes this information only to provide the functionality of the products subscribed to by the customer.
We do not sell customer data.
We do not share customer data between organizations.
We do not use customer data to train public or third-party artificial intelligence models.
Access to organizational information is restricted to circumstances where it is necessary to provide technical support, maintain the security and operation of the Platform, comply with legal obligations, or where access has been authorized by the customer
5. Artificial Intelligence and Automated Processing
Certain Binder & Bow products use artificial intelligence and automated processing to organize information, identify patterns, generate summaries, and produce structured insights.
These capabilities operate only to deliver the functionality requested by customers.
Customer information submitted for AI-enabled processing is handled in accordance with our agreements with our technology providers and is not used to train public or third-party AI models.
6. Technology Providers
Binder & Bow works with carefully selected third-party service providers to operate the Platform.
These providers may include cloud infrastructure providers, payment processors, authentication providers, communications providers, analytics providers, and artificial intelligence providers.
Current providers include:
-
Bubble, which provides application infrastructure and hosting.
-
Anthropic, which provides AI-enabled processing.
-
Stripe, which securely processes subscription payments.
These providers process information only as necessary to provide their services and are subject to appropriate contractual and security obligations.
7. Sharing Information
Binder & Bow does not sell personal information or customer data.
We may disclose information only:
-
to trusted service providers acting on our behalf;
-
where required by law or legal process;
-
to protect the rights, security, or property of Binder & Bow, our customers, or others;
-
as part of a merger, acquisition, financing, or sale of business assets.
8. International Data Transfers
Binder & Bow operates internationally.
Information may be processed in countries outside the country in which it was originally collected.
Where personal information is transferred internationally, Binder & Bow takes appropriate steps to ensure that suitable safeguards are in place and that information continues to receive an appropriate level of protection in accordance with applicable data protection laws.
Heading 6
9. Data Retention
Account information is retained for as long as necessary to provide the Platform, administer subscriptions, comply with legal obligations, resolve disputes, and enforce our agreements.
Organizational information remains within the customer's workspace for the duration of the subscription unless otherwise agreed.
Following account closure, organizational information is securely deleted in accordance with our retention procedures, contractual obligations, and applicable legal requirements.
10. Security
Binder & Bow implements appropriate administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, or destruction.
Access to customer information is limited to authorized personnel with a legitimate business need.
Although no system can guarantee absolute security, we continually review and improve our security practices as the Platform evolves.
11. Your Rights
Depending on your location, you may have rights under applicable data protection laws, including the right to:
-
access your personal information;
-
correct inaccurate information;
-
request deletion of your personal information;
-
request restriction of processing;
-
object to certain processing activities;
-
request a copy of your information in a portable format.
Requests relating to organizational information should normally be directed to the customer organization acting as the data controller.
To exercise your rights, please contact us using the details below.
12. Changes to This Privacy Policy
Binder & Bow may update this Privacy Policy from time to time to reflect changes to our products, legal obligations, or business operations.
Where changes are material, we will provide appropriate notice through the Platform or by email before the updated policy takes effect.
13. Contact
If you have any questions about this Privacy Policy or how Binder & Bow processes information, please contact us.
Binder and Bow
info@binderandbow.com
www.binderandbow.com
bottom of page